Quotes: Consumer Watchdog Director on Why Passengers Are Angry at the TSA

  • Share
  • Read Later

A man undergoes a pat-down during a TSA security screening

“Passengers are angry and frustrated about most of the flying experience — the whole ‘shut up and sit down’ experience of flying. But unless they’re professional travelers, they can’t pin the frustration on individual airlines. It’s easy, though, to focus on the T.S.A., which is a big and omnipresent part of every flight for everyone.”

— JUDY DUGAN, Research Director at Consumer Watchdog, voices her opinion on why passengers are angry over the TSA’s new security measures (Via the New York Times)