According to the the annual Airline Quality Rating report (AQR), 2011 was the “best year ever” for air travel. CNN reports air travellers were less likely to be bumped from flights and more likely to arrive to their destination on time. The report, compiled by independent experts who’ve been studying the data for 21 years, said 2011 was a banner year.
It may have been a great year by the numbers, but U.S. News still found enough grumpiness to put together a list of “America’s Meanest Airlines.” From lost baggage to service cutbacks, these airlines need to up their customer service game.
Next #5: Delta Airlines