Couple Gets Copied on Cruel E-mail Rejecting Them from Hotel

A wedding planner at a luxury hotel accidentally sent an e-mail insulting a couple who wanted to get married there

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Many people have made the uncomfortable mistake of clicking “Reply All” on a snarky personal e-mail or typing the wrong address into the recipient field, but an English hotel made an especially offensive misstep when a staff member sent an e-mail explaining the rejection of two potential patrons to the customers themselves. A wedding planner at a luxury hotel accidentally sent an e-mail insulting a couple who wanted to get married there, the BBC reports.

In the message to her manager, the wedding planner at Stoke Park, Buckinghamshire described the couple, Pauline Bailey and Paul Carty, as “not the type of people” that the hotel “would want” to get married on its grounds. Then, she CC’d Bailey on the e-mail.

“I know this probably doesn’t sound very nice, but I am trying to put this wedding off as I don’t think they are the type of people that we would want to have at Stoke Park,” the wedding planner, Michele Connelly, wrote in the e-mail, according to the BBC.

Bailey, 27, told ITV Daybreak that she was shocked when she received the e-mail after her visit to the hotel, especially because Connelly “seemed lovely” in person.

“It was devastating,” Bailey said to ITV Daybreak. “At the time it was pretty crushing, really.”

(MORE: The Most Popular Wedding Day Ever)

Bailey, a drug and alcohol counselor, said she and her groom-to-be had visited 15 other venues but had their hearts set on marrying at Stoke Park. She had even gushed to her relatives about the would-be wedding location. When the couple did not hear from the hotel ten days after their visit, Bailey contacted Connelly, who said she had been away on holiday. Connelly sent the stinging e-mail the following morning, the BBC notes.

For his part, 51-year-old Carty said he does not know why the hotel refused them. Bailey speculates that the rejection may stem from Carty’s eyebrow and ear piercings.

“I don’t class a few piercings being too much,” Carty, a Ministry of Defence engineer, told ITV Daybreak. “I don’t think I am too undesirable but I don’t make that decision.”

The Daily Mail reported on Tuesday that Bailey has worked as a part-time model on an adult TV channel called “Red Light Central” for the last five years. However, it is unlikely that the wedding planner knew this information beforehand. Bailey, who holds a degree in medical law, described herself as “respectable, middle-class and well-educated.”

A spokesman for the five-star hotel told the BBC that the e-mail had been sent in April and the hotel had apologized to the couple “profusely…within 24 hours of this e-mail being sent.”

“The opinions expressed were in no way a reflection of the opinions of Stoke Park,” the spokesman said. “We are an extremely welcoming and friendly hotel and we are inclusive of everyone. Everyone is welcome.”

Despite the apology and the hotel’s offer to host their wedding, Bailey and Carty have decided to marry elsewhere next June.

Christopher Scroggs, the head of litigation for a discrimination claim pursued by the couple that is now on hold, told the BBC that the couple approached the press because “the response they received from the hotel was extremely unsatisfactory.”

MORE: Google, Gaffe-Proof: How to Un-Send an E-mail in Less Than 30 Seconds

22 comments
casaenventa2
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Sanchokobe
Sanchokobe

A 51 year old with a swiss cheese face marrying a 27 year old porn model.  Yes, salt of the earth, those two.

gwynethpaltrow
gwynethpaltrow

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gr8bitmaster
gr8bitmaster

Some folks have so many holes that you can drain a batch of pasta on their faces.  In fact, if you put a seed in each hole and keep watering, you'll have a walking chia pet after just three weeks.  Stick their head in a soap water then blow air at their faces and you'll see bunch of bubbles coming out from back of their heads.  If you have a copper earing in one ear and a lead earning on the other, if you put a lemon in your mouth you can bend over and jumpstart a car. 

patriot4evermore
patriot4evermore

Yeah, I am so sure the guy didn't know about he red light tv job.  He was probably a very avid watcher of the show, and knew who the woman was.

JPalto
JPalto

Reply back to them with an even uglier message. Hell they did a good job at publishing the reputation of the hotel and also I would add a personal vendetta such as replying back with insults to the hotel. Hope they all get fired etc and are starved etc

GaryRMcCray
GaryRMcCray

It's England, here they would have immediately fired the wedding planner, there, they probably gave her a raise and the only reason they apologized is because you threatened to make the affair "public".

Class hierarchy exists in England, not equality.

JulieSmith
JulieSmith

Ooh, don't react like an American would on this one (yes, I'm American). Suing? Really? One clod not doing her job sends an email and they're looking for a handout? If you plan on suing every time someone insults you, you're going to be spending the rest of your life in court. Yes, this employee is an idiot, but you really should file this one under "build a bridge and get over it."

ctbeckyw
ctbeckyw

Now if the queen or Wills wanted to make some people points, they could open up some place "royal" for this couple.  Sure would make the hotel look pretty bad and give the Royal family some PR points.

HollyKick
HollyKick

What if prime minster of britain comes with ear piercings .. what will they say ?  If the couple wanted to pay, then they have all the rights  .. a hotel cannot judge people by their looks or color .. this is clear discrimination. 

HollyKick
HollyKick

useless hotel .. once a hotel gets popular, they dont care about people ... they know people will be behind them they dont need to do anything and that is how a hotel can fall down .. best of luck ... this message should spread across .. how unprofessional the wedding planner was .. she should be fired .. i am not sure what disciplined means - something like .. go back for an afternoon... 

ironyman2
ironyman2

You know, some people find face piercings disgusting - especially on a 51-year-old who should know better. I'm going to have to side with the hotel on this one but think the wedding planner should be put on probation.

detoxing
detoxing

@ironyman2 What difference does it make if the man has piercings? I assume the couple had planned to pay for their time in the space, so who cares how he looks? Do you really believe other couples would've pooh-poohed the opportunity to wed in the hotel because of them? The hotel provides a service, the public pays for that service, and that's it. Insult them if their check bounces. Don't insult them because they don't meet your aesthetic expectations.

epitygxanwn
epitygxanwn

@detoxing @ironyman2 The reality is, lots of people care how they look. People should think of this before they deface themselves with piercings, but they don't.

jaimierom
jaimierom

@detoxing @ironyman2 We don't know what the reason for not wanting them at the hotel was.   It may be aesthetic, it may not.  Maybe the couple and the wedding planner had a nice long conversation, and something was brought up that raised a red flag for the wedding planner.   But, the hotel has the right to refuse any potential customer, and they have an obligation to look out for their current and future customers, who may be "offended" by the appearance of others staying at the hotel.  Maybe the hotel didn't want a bunch of guests who are porn stars staying there, I don't know.

Gnabergasher
Gnabergasher

@IHoskins @epitygxanwn @detoxing @ironyman2 The reason people do this is to stand out, then when they stand out and offend someone else, they get mad themselves.  If you can't handle how people will react to your piercings, don't get em.  When I was 16 I was working at Marshall's, some recent high school grad came in and asked for an application, he had "RACIST" tattooed on his forehead   I told him he probably shouldn't bother applying.

SunnyDay22
SunnyDay22

@epitygxanwn Why do you assume people with piercings don't care how they look? They look the way they think they look best and it's their right to do so. Just like I think you're "defacing" your soul by being a judgmental donkey, but it's your right to do so.

IHoskins
IHoskins

@epitygxanwn @detoxing @ironyman2 

Maybe people should not be so judgmental and see a person for who they are and not how they look. There are too many self-righteous snobs that really need to take a look at themselves because they are extremely ugly and hateful on the inside. That is much worse then piercings or an "odd" outward appearance.