The phone call came from a charming woman with a bright, engaging voice to the cell phone of a TIME Washington Bureau Chief Michael Scherer. She wanted to offer a deal on health insurance, but something was fishy. When Scherer asked point blank if she was a real person, or a computer-operated robot voice, she replied enthusiastically that she was real, with a charming laugh. But then she failed several other tests. When asked “What vegetable is found in tomato soup?” she said she did not understand the question. When asked multiple times what day of the week it was yesterday, she complained repeatedly of a bad connection. Over the course of the next hour, several TIME reporters called her back, working to uncover the mystery of her bona fides. Her name, she said, was Samantha West, and she was definitely a robot, given the pitch perfect repetition of her answers. Her goal was to ask a series of questions about health coverage—”Are you on Medicare?” etc.—and then transfer the potential customer to a real person, who could close the sale. You can listen for yourself to some of the reporting here: [soundcloud url=”https://api.soundcloud.com/tracks/124048927″ params=”color=ff6600&auto_play=false&show_artwork=true” width=”100%” height=”166″ iframe=”true” /] [soundcloud url=”https://api.soundcloud.com/tracks/124051764″ params=”color=ff6600&auto_play=false&show_artwork=true” width=”100%” height=”166″ iframe=”true” /] If you want, you can call her too. Her number is (484) 589-5611. This number, if you Google it, is the subject of much discussion online as other recipients of Samantha West calls complain on chat boards about the mysteriously persistent lady who keeps calling them. “A friendly sounded woman on the other end claimed I requested health insurance information,” writes one mark. “She doggedly refused to deviate from her script.” After answering her questions, one TIME reporter was transferred to an actual human who did not promptly end the call, as others had when asked about Samantha. Asked for the company’s website, the real human on the other end of the line said it was premierhealthagency.com, the website of a Ft. Lauderdale company. “We’re here to help. . . because we care,” is … Continue reading Meet the Robot Telemarketer Who Denies She’s A Robot