The Atlanta-based airline hopes customer-service classes will help its staff lose the ‘tude, and bring back service with a smile. (via Wall Street Journal)
Delta
Delta to Flyers: Bid to Get Bumped
Want to recoup the money you spent to check your bags? If you play your cards right and don’t mind an airport wait, you could make big bucks on Delta Airlines.
$900 Million Can’t Be Wrong: Why Airline Baggage Fees Are Here to Stay
With all of the commotion over pat-downs, we’ve practically forgotten about the exorbitant baggage fees. And the airlines couldn’t be happier.
Three Reasons You’re Glad You Didn’t Fly Over the Weekend
Aviation might well be the safest form of transport but the latter part of 2010 seems to be giving the well-worn cliche a run for its money.